Citizen, Customer, Partner: Engaging the Public in Public by John Clayton Thomas

By John Clayton Thomas

For nearly a part a century, students and practitioners have debated what the connections will be among public management and the general public. Does the general public serve largely as citizen-owners, these to whom directors are liable? Are individuals of the general public extra adequately considered because the buyers of presidency? Or, in an more and more networked international, do they serve extra because the companions of public directors within the creation of public services?


This publication begins from the idea that the general public involves govt no longer mostly in a single position yet in all 3 roles, as electorate and clients and partners.  the aim of the booklet is to handle the twin problem that fact implies:  (1) to aid public directors and different public officers to appreciate the complicated nature of the general public they face, and (2) to supply techniques for a way public directors can such a lot successfully have interaction with the general public within the various roles. utilizing this complete standpoint, Citizen, patron, Partner is helping scholars, practitioners, and students comprehend while and the way the general public may be built-in into the perform of public administration.


Most chapters in Citizen, client, Partner comprise a number of boxed instances that illustrate the chapter’s content material with real-world examples. The e-book concludes with a really precious Appendix that collects and summarizes the forty layout ideas – particular recommendation for public organisations on operating with the general public as consumers, companions, and citizens.

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